Plans are billed at a flat price per period, which includes the number of seats stated for that plan; seats beyond that number are charged at the per-seat rate shown at sign-up. A one-time setup fee is payable at provisioning, which covers environment creation, configuration, data import assistance and initial training. Turkish VAT (KDV) is added to every order, in every country, at the prevailing rate.
Cancellation and refunds are governed by our Refund & Cancellation Policy, which forms part of these terms; the position it sets out is restated immediately below, so that it is in the document you accept. If anything in these terms appears to conflict with that policy, or with rights that cannot be excluded by contract, that policy and those rights prevail.
Refunds. Clavix 360° is sold to businesses. A company buying software to run its business is not a consumer, so the consumer distance-selling regime, and the statutory right of withdrawal that comes with it, does not govern these contracts.
What governs them is a commercial term, offered because it is fair and not because a statute compels it. You may cancel at any time, with no fee and no notice period: the plan runs to the end of the period already paid for and then stops. Part-periods are not refunded as a matter of course, because a period you have had access to is a service you have received.
We do refund, without argument, where we billed in error, took a duplicate payment, materially failed to provide the service for a sustained period through our own fault, or closed your account for a reason that was not your breach. Outside those cases, ask anyway: we would rather resolve a billing complaint than win one.
How to ask for a refund. Write to billing@clavix360.app. That one address is the only channel for a refund request, and it reaches the people who can action it.
Include the company name on the account, the email address you signed up with, and the invoice number — or, if you do not have the invoice to hand, the date and amount of the payment. Say what you are asking for and why.
Where the money goes back to. A refund of a card payment is returned to the same card the payment was made with. Card scheme rules require it: it cannot be redirected to a different card, to a bank account, or to anyone other than the cardholder.
Do not send your full card number, its expiry date or its security code. They are not needed and will never be asked for. If the card has since expired or been closed, say so — the refund is still issued to that card, and the issuing bank forwards it.
How long it takes. Once a refund is accepted we instruct it without undue delay. When it then appears on the statement is set by the card-issuing bank's own processing time, not by us, and we cannot shorten it. We will not quote a period we do not control; ask us for the refund reference and your own bank can tell you where it is.
The one-time setup fee. The setup fee pays for work performed once, at the start: creating your environment, configuring it for your industry, assisting with data import and training your team. It is not refundable once that work has begun. If you cancel before it has begun, it is refunded in full.
