Terms of Service

Clavix360° provides single-tenant, industry-specific operational software (CRM, sales pipeline, ERP, finance, HR, BI) delivered as a cloud platform. Each customer receives a dedicated environment configured for their industry vertical.

You must be at least 18 years old and authorised to enter into a binding agreement on behalf of your organisation. You are responsible for the accuracy of your account information and for safeguarding your credentials. Notify us at hello@clavix360.app if you suspect any unauthorised access.

• Seats are slots, not locked to a specific person; reassign as needed.
• You may not share a single seat among multiple concurrent users.

You agree not to:

• Use the service to violate any law, regulation or third-party right;
• Attempt to gain unauthorised access to the platform or other customers' environments;
• Reverse-engineer the platform except as permitted by applicable law;
• Upload malware, spam or content that infringes intellectual property rights of others;
• Use the platform to send unsolicited marketing in violation of CASL, CAN-SPAM, GDPR or similar laws.

Plans are billed per seat per period as set out at sign-up. A one-time setup fee is payable at provisioning, which covers environment creation, configuration, data import assistance and initial training. Fees are non-refundable except where required by law or expressly stated. Taxes are additional where applicable.

The Clavix360° platform, including its software, design, content and trademarks, is owned by us and our licensors and is protected by intellectual-property laws. We grant you a non-exclusive, non-transferable, revocable right to use the platform during your subscription, subject to these terms.

You retain all rights to the business data you upload to or generate on the platform (clients, products, transactions, files). We process your data solely to provide and support the service, in line with our Privacy Information. You can export your data while your subscription is active and for a reasonable period after termination, as described in our Privacy Information.

The platform may integrate with third-party services (for example, messaging providers, payment gateways, AI providers and analytics) at your direction. Your use of those services is governed by their own terms; we are not responsible for third-party service outages or changes.

We provide the platform "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties (including merchantability, fitness for a particular purpose and non-infringement) and do not warrant that the platform will be uninterrupted, error-free or meet all of your requirements.

To the maximum extent permitted by law, our aggregate liability under or in connection with these terms shall not exceed the fees you paid to us in the twelve months preceding the event giving rise to the claim. We shall not be liable for indirect, incidental, consequential, special, exemplary or punitive damages, or for loss of profits, revenue, goodwill or data.

You agree to indemnify and hold us, our affiliates and our personnel harmless from any third-party claim arising out of your breach of these terms, your data, or your unlawful use of the platform.

These terms apply for as long as you use the service. You may cancel at the end of your current billing period from your account or by contacting us. We may suspend or terminate access for material breach, non-payment, or where required by law, with notice where practicable. Provisions that by their nature should survive termination (intellectual property, liability, indemnity, governing law) survive.

We may update these terms from time to time. Material changes will be notified by email or in-product notice before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated terms.

These terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. The courts of Ontario have exclusive jurisdiction over any dispute, except that we may seek injunctive relief in any competent court to protect our intellectual property.

Questions about these terms? Email hello@clavix360.app. Mailing reference: Clavix360.app — Ottawa, Canada.