Refund & Cancellation Policy

Clavix 360° is sold as a subscription, in two parts:

• A recurring subscription fee, billed per seat, monthly or annually in advance.
• A one-time setup fee, payable once at provisioning, covering environment creation, configuration, data-import assistance and initial training.

Both are shown before you order. The amount invoiced is the amount published for the plan and billing period you chose.

You can cancel at any time. There is no cancellation fee and no notice period.

• Write to billing@clavix360.app, or use the cancellation option in your account.
• Cancellation takes effect at the end of the billing period you are already in.
• You keep full access until that date — we do not cut access off early.
• The plan then stops and does not renew.

Cancelling part-way through a period you have already paid for does not by itself produce a refund for the remainder of that period, unless the right of withdrawal in section 3 applies or the law requires one.

If you are a consumer — an individual buying outside your trade, business or profession — Turkish distance-contract rules and, where they apply to you, the EU Consumer Rights Directive give you 14 days from the conclusion of the contract to withdraw, without giving a reason and without penalty.

To withdraw, tell us clearly within those 14 days. Email billing@clavix360.app with the company name on the account, the email address you signed up with, and a clear statement that you are withdrawing. You do not have to use any particular form of words or template. We will confirm receipt in writing.

Where the right applies, we refund what you paid, applying the setup-fee rule in section 6.

There is an exception worth understanding before you order. For digital services, the withdrawal right can end early where the service has been fully performed within the 14 days, you gave prior express consent to it starting immediately, and you acknowledged that you would lose the right of withdrawal once it had been.

We do not currently ask for that consent at sign-up, and we do not treat your withdrawal right as waived. Every consumer order today keeps the full 14 days.

If we later introduce an explicit consent step, this policy will be updated before it goes live, the consent will be a separate un-ticked choice rather than something bundled into accepting the Terms, and it will be recorded against your order.

The withdrawal right in section 3 is a consumer right. If you are buying for a company, or as a sole trader for the purposes of your business, or in any other professional capacity, it does not apply to you, and your cancellation rights are those in section 2 and in the Terms of Service.

We do not verify business status at sign-up. If it is genuinely unclear which category you fall into, write to us and we will deal with it in good faith rather than argue the point.

The setup fee pays for work performed once, at the start: creating your environment, configuring it for your industry, assisting with data import, and training your team.

• If you withdraw under section 3 before that work has begun, the setup fee is refunded in full.
• If you withdraw after the work has begun at your request, we may retain a proportionate amount reflecting what was actually performed, and refund the balance. We will show you how the figure was calculated.
• Once the setup work is complete, the setup fee is not refundable, because the service it pays for has been delivered.

This follows the proportionate-payment principle that applies when a consumer withdraws from a service already under way.

Outside the withdrawal period we do not offer refunds as a matter of course: a subscription period you have had access to is a service you have received. We will still consider a refund, at our discretion, where:

• we billed in error, or charged the wrong amount or the wrong period;
• a duplicate payment was taken;
• the platform was materially unavailable for a sustained period through our fault;
• we terminate your account for a reason that is not your breach.

Ask. We would rather resolve a billing complaint than win one.

Email billing@clavix360.app with:

• the company name on the account and the email address you signed up with;
• the invoice number, or the payment date and amount;
• what you are asking for, and why.

We aim to acknowledge within 2 business days and to reach a decision within 14 days of receiving the request.

Refunds are made by the same method you paid by, unless that is not possible, in which case we agree an alternative with you — normally a transfer to the bank account the payment came from. We charge no fee for issuing a refund; your own bank or payment provider may.

Where a refund follows a valid withdrawal, we make it without undue delay and in any event within 14 days of being informed of your decision.

If a payment fails we will tell you and allow a short grace period to correct it before access is suspended. Suspension for non-payment does not create a refund of amounts already due. Suspension and termination are otherwise governed by the Terms of Service.

Prices are shown excluding VAT and any other applicable tax, which is added where it applies. Where a refund is made, any tax charged on the refunded amount is refunded with it.

If you disagree with a decision made under this policy, reply and ask for it to be reviewed. Consumers in Türkiye may also bring a dispute to the District or Provincial Consumer Arbitration Committee (Tüketici Hakem Heyeti) or to the Consumer Court, according to the monetary thresholds set each year. Nothing in this policy removes that route.

Governing law and jurisdiction are as stated in the Terms of Service: the Republic of Türkiye, with the courts and enforcement offices of Istanbul.

We may update this policy. Material changes will be notified by email or by in-product notice before they take effect, and the version in force when you placed your order is the version that governs that order.

Refunds and cancellations: billing@clavix360.app.

Operated by [COMPANY LEGAL NAME as registered], [FULL REGISTERED ADDRESS — street, district, city, postal code]. Trade registry: [TRADE REGISTRY NUMBER]. MERSİS: [MERSİS NUMBER].