Refund and Cancellation Policy

Trials and demos

The 3-day demo is free. No payment is taken and nothing is charged when it ends.

Cancelling a subscription

You can cancel at any time from your account or by writing to billing@clavix360.app. Cancellation takes effect at the end of your current billing period. You keep access until then, and you can export your data throughout.

Refunds

Clavix 360° is sold to businesses. A company buying software to run its business is not a consumer, so the consumer distance-selling regime, and the statutory right of withdrawal that comes with it, does not govern these contracts.

What governs them is a commercial term, offered because it is fair and not because a statute compels it. You may cancel at any time, with no fee and no notice period: the plan runs to the end of the period already paid for and then stops. Part-periods are not refunded as a matter of course, because a period you have had access to is a service you have received.

We do refund, without argument, where we billed in error, took a duplicate payment, materially failed to provide the service for a sustained period through our own fault, or closed your account for a reason that was not your breach. Outside those cases, ask anyway: we would rather resolve a billing complaint than win one.

How to ask for a refund

Write to billing@clavix360.app. That one address is the only channel for a refund request, and it reaches the people who can action it.

Include the company name on the account, the email address you signed up with, and the invoice number — or, if you do not have the invoice to hand, the date and amount of the payment. Say what you are asking for and why.

Where the money goes back to

A refund of a card payment is returned to the same card the payment was made with. Card scheme rules require it: it cannot be redirected to a different card, to a bank account, or to anyone other than the cardholder.

Do not send your full card number, its expiry date or its security code. They are not needed and will never be asked for. If the card has since expired or been closed, say so — the refund is still issued to that card, and the issuing bank forwards it.

How long it takes

Once a refund is accepted we instruct it without undue delay. When it then appears on the statement is set by the card-issuing bank's own processing time, not by us, and we cannot shorten it. We will not quote a period we do not control; ask us for the refund reference and your own bank can tell you where it is.

The one-time setup fee

The setup fee pays for work performed once, at the start: creating your environment, configuring it for your industry, assisting with data import and training your team. It is not refundable once that work has begun. If you cancel before it has begun, it is refunded in full.